Shipping Policy
We process orders within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a tracking number by email. Please note that delays caused by carriers, weather, or holidays are outside our control.
Return Policy
We accept returns within 30 days of delivery. Items must be unopened, unused, and in their original packaging. For safety and hygiene reasons, opened pet food cannot be returned unless it arrives damaged, defective, or you receive the wrong item.
Exchange Policy
We accept exchanges within 30 days of delivery for unopened and unused products in their original packaging. Opened pet food cannot be exchanged unless it is damaged, defective, or the wrong product was received. Contact our customer support with your order number to request an exchange.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider. Shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about our policies or need assistance with your order, please contact our customer support team. We are always happy to help.
